zz7 Privacy Policy

1. Introduction

Welcome to zz7, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how zz7 ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access our website at https://zz7.bio, including any services, features, or content made available through the platform.

By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with the terms set out herein. If you do not agree with any part of this policy, please do not use our services. This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions.

2. Information We Collect

We collect two broad categories of information: information you provide directly to us, and information we collect automatically when you use our platform.

Information You Provide Directly

• Account Registration: When you create an account on zz7, we collect your full name, date of birth, email address, mobile phone number, and chosen username. We verify that you are at least 21 years of age, in compliance with responsible gaming requirements.
• Identity Verification (KYC): To comply with anti-money-laundering requirements and to protect our players, we may request a copy of a government-issued photo ID (such as a National ID card or passport) and proof of address documents for players who request withdrawals above certain thresholds.
• Financial Transactions: When you make deposits or withdrawals through bKash, Nagad, Rocket, Upay, or bank transfer, we record transaction reference numbers, amounts, and timestamps. We do not store full payment account credentials on our servers.
• Customer Support Communications: Any messages, complaints, or enquiries you send to our support team are stored to help us resolve your issue and improve our service quality.

Information Collected Automatically

• Device and Technical Data: We automatically collect your IP address, browser type, operating system version, device type (mobile or desktop), screen resolution, and referral source when you visit our site. This data helps us optimise the platform for devices commonly used in Bangladesh.
• Usage and Behavioural Data: We log which games you play (cricket betting, slots, crash games, live casino), session durations, pages visited, bet amounts, and game outcomes. This enables us to personalise your experience, detect problem gambling patterns, and ensure platform integrity.
• Cookies and Tracking Technologies: We use session cookies (deleted when you close your browser), persistent cookies (retained between sessions for login convenience), and analytics trackers to understand aggregate usage patterns. No cross-site tracking is performed by zz7 for third-party advertising purposes.

3. How We Use Your Information

zz7 processes your personal data only for clearly defined, legitimate purposes. We use your information to:

• Create, maintain, and secure your player account on the zz7 platform.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels available in Bangladesh.
• Verify your identity in accordance with our Know Your Customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling.
• Provide customer support, respond to your enquiries, and resolve account-related issues in a timely manner.
• Send you promotional communications, bonus offers, and platform updates — you may opt out at any time by contacting our support team.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: (a) Contract Performance — processing is necessary to fulfil our obligations to you under the Terms and Conditions you accepted upon registration; (b) Legitimate Interests — we may process data where it is in our or a third party's legitimate interest and that interest is not overridden by your rights; (c) Legal Obligation — certain processing is required to comply with applicable laws, including anti-money-laundering regulations and age-verification requirements under Bangladeshi law.

Where we rely on your consent to process personal data — for example, for direct marketing messages — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal.

5. Sharing Your Information

zz7 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to assist us in operating our platform, including payment processors (such as bKash and Nagad's technical integration partners), game software providers (such as Pragmatic Play and Evolution Gaming), fraud prevention tools, and customer support systems. These partners are contractually bound to use your data solely for the purpose of delivering services to zz7 and are prohibited from using it for any other purpose.

Legal and Regulatory Disclosures

We may disclose your personal information when required to do so by applicable law, court order, governmental authority, or when we believe in good faith that such disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our players and the integrity of the zz7 platform.

6. Data Security

zz7 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption across all pages, including account login, deposit, and withdrawal flows.
• Secure, access-controlled server environments with regular security audits and penetration testing.
• Password hashing using industry-standard algorithms — we never store your password in plain text.
• Multi-factor authentication options available for all player accounts to add an extra layer of protection.

Whilst we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of any data breach that poses a significant risk to your rights.

7. Your Rights and Choices

As a zz7 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our customer support team at [email protected]:

• Right of Access — you may request a copy of all personal data we hold about you.
• Right to Rectification — you may ask us to correct any inaccurate or incomplete personal data without undue delay.
• Right to Erasure — in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing — you may ask us to pause processing your data while a complaint or query is being investigated.
• Right to Object — you may object to processing carried out on the basis of our legitimate interests, including direct marketing. Once you object to direct marketing, we will stop immediately.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Specifically, transactional and financial records are retained for a minimum of five (5) years following your last activity on the platform, as required by anti-money-laundering regulations. Account data is retained for as long as your account remains active.

When your personal data is no longer required, we will securely erase or anonymise it in a manner that prevents recovery. If you close your zz7 account, we will process your erasure request within a reasonable time, subject to our legal retention obligations described above.

9. Cookies and Tracking Technologies

zz7 uses cookies and similar technologies to enhance your browsing experience, maintain session continuity, and analyse platform performance. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies — required for the platform to function correctly (login sessions, account security, game continuity). These cannot be disabled without disrupting your experience.
• Analytics Cookies — collect aggregated, anonymised data about how users navigate the platform to help us improve page layouts, game discoverability, and load performance.
• Functional Cookies — remember your language preference, preferred payment method, and display settings between sessions for a smoother experience.
• Marketing Cookies — used to deliver relevant promotional content and bonus offers. You may opt out of marketing cookies by adjusting your browser settings or contacting our support team.

10. Children and Minors

zz7 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. If you are under 21 years of age, you are not permitted to use this platform. We take underage access seriously and implement age-verification steps at registration to ensure compliance with responsible gaming standards.

If we become aware that we have inadvertently collected personal data from a user under the age of 21, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child may have accessed or registered on zz7 should contact our support team immediately at [email protected] so we can act swiftly.

11. International Data Transfers

zz7 primarily serves players based in Bangladesh. However, some of our service providers and game platform partners may be located in other countries. When we transfer your personal data outside Bangladesh, we take appropriate steps to ensure that such transfers comply with applicable data protection standards, including implementing contractual safeguards with data processors located abroad.

We will never transfer your data to a third party in a manner that reduces the protections afforded to you under this Privacy Policy. All international data transfers are subject to the same security standards described in Section 6 of this policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via the email address associated with your zz7 account. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the zz7 platform after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach our dedicated support team. We are available 24 hours a day, 7 days a week, to assist players across Bangladesh.

You can reach us by email at [email protected]. Our support team typically responds within 24 hours. For account-specific queries, please have your registered username or account ID ready when you contact us so we can assist you as efficiently as possible.