Responsible Gaming at zz7

Our Commitment to Responsible Gaming

At zz7, responsible gaming is not just a policy — it is a core part of how we operate. We are committed to providing every player in Bangladesh with a safe, transparent, and fair platform where entertainment is the priority and risk is always managed.

Gambling, when approached responsibly, can be an enjoyable leisure activity. However, we recognise that for some individuals, gambling can become problematic. That is why zz7 provides a comprehensive set of tools designed to help you stay in control at all times, whether you are placing a bet on a BPL match, spinning the reels on a favourite slot, or enjoying a live casino session.

Recognising Problem Gambling

Problem gambling can develop gradually and may not always be obvious. Being aware of the warning signs is the first step toward taking back control. Ask yourself honestly if any of the following apply to you:

• Spending more money or time gambling than you originally planned.
• Chasing losses — continuing to gamble to try to recover money you have already lost.
• Neglecting work, studies, family, or social responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling activities.
• Feeling anxious, irritable, or restless when you try to reduce or stop gambling.

Deposit Limits — Stay in Control of Your Spending

zz7 allows you to set strict deposit limits on your account to prevent overspending. You can choose from daily, weekly, or monthly caps — for example, limiting yourself to ৳5,000 per week or ৳20,000 per month. These limits apply across all deposit methods, including bKash, Nagad, and Rocket.

To lower your deposit limit, the change takes effect instantly. To raise a limit, a mandatory 24-hour review period applies — this cooling-off delay exists to protect players from impulsive decisions during a losing streak or a moment of high emotion.

Time-Out — Take a Short Break

Life gets busy, and sometimes a short break from gaming is exactly what you need. zz7's time-out feature lets you temporarily pause your account for 24 hours, 7 days, or 30 days. During this period your account is suspended: you cannot log in, place bets, or make deposits.

A time-out is different from self-exclusion: it is a short, deliberate pause rather than an extended block. Use it whenever you feel gaming is becoming too frequent or when you simply want to take a step back and reset. You can request a time-out by contacting our support team at any hour.

Self-Exclusion — A Stronger Commitment

If you feel that gambling is having a serious negative impact on your life, self-exclusion is a powerful tool that gives you a firm break from all gaming activity on zz7. You can choose a minimum 6-month exclusion period or request a permanent exclusion with no reactivation option.

Once self-exclusion is active, your account will be immediately locked. We will also suppress all marketing communications — you will not receive promotional emails, SMS alerts, or bonus offers during your exclusion period. To apply for self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and they will process it without delay.

Reality Check — Know Your Session Duration

Time passes quickly when you are engaged in a gaming session. zz7's reality check feature sends you a notification at intervals you set — for example, every 30, 60, or 90 minutes — reminding you how long you have been playing, how much you have spent, and how much you have won or lost. These on-screen prompts are designed to give you an honest, unbiased picture of your session so you can make a clear-headed decision about whether to continue or stop.

How do I set a deposit limit on my zz7 account?

Log in to your zz7 account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Changes that reduce your limit take effect immediately, while increases may require a short cooling-off period.

What is self-exclusion and how does it work at zz7?

Self-exclusion allows you to voluntarily block access to your zz7 account for a chosen period or permanently. Once activated, you will not be able to log in, deposit, or place bets. Contact our support team at [email protected] to request immediate self-exclusion.

What should I do if I think I have a gambling problem?

Reach out to our 24/7 support team immediately via [email protected]. You can also request a time-out or self-exclusion right away. Talk to a trusted person in your life and consider seeking guidance from a professional counsellor or helpline in Bangladesh.

Can I still withdraw my balance during a self-exclusion period?

Yes. Even during a self-exclusion period, you retain the right to withdraw any remaining balance from your zz7 account. Contact our support team at [email protected] and they will guide you through the withdrawal process securely.